Customer Service Rbfcu

Introduction to RBFCU Customer Service

RBFCU, or Randolph-Brooks Federal Credit Union, is a financial institution that provides a wide range of services to its members, including banking, loans, and investment products. As a member-owned cooperative, RBFCU is committed to delivering exceptional customer service to its members. In this article, we will explore the various aspects of RBFCU customer service, including the ways to contact them, the services they offer, and the benefits of being an RBFCU member.

Ways to Contact RBFCU Customer Service

RBFCU provides several ways for its members to contact their customer service team. These include: * Phone: Members can call the RBFCU customer service number to speak with a representative. The phone number is available on the RBFCU website. * Online Chat: RBFCU offers an online chat service, which allows members to communicate with a representative in real-time. * Email: Members can send an email to the RBFCU customer service team to ask questions or request assistance. * Branch Locations: RBFCU has several branch locations throughout Texas, where members can visit to speak with a representative in person. * Mobile Banking App: The RBFCU mobile banking app allows members to manage their accounts, transfer funds, and contact customer service directly from their mobile device.

Services Offered by RBFCU Customer Service

The RBFCU customer service team is available to assist members with a variety of services, including: * Account Management: Representatives can help members with account-related questions, such as balance inquiries, transaction history, and account updates. * Loan Applications: Members can contact customer service to apply for a loan, including auto loans, personal loans, and mortgage loans. * Investment Products: Representatives can provide information and guidance on RBFCU’s investment products, such as IRAs and brokerage accounts. * Online Banking: Customer service can assist members with online banking questions, including setting up online access, transferring funds, and paying bills. * Branch Services: Members can contact customer service to schedule an appointment at a branch location, or to ask questions about branch services, such as safe deposit boxes and notary services.

Benefits of Being an RBFCU Member

As a member-owned cooperative, RBFCU is committed to providing its members with exceptional service and benefits. Some of the benefits of being an RBFCU member include: * Competitive Rates: RBFCU offers competitive rates on loans and deposit accounts, which can help members save money and achieve their financial goals. * Low Fees: RBFCU has low or no fees on many of its services, including online banking, mobile banking, and ATM withdrawals. * Personalized Service: As a member-owned cooperative, RBFCU is committed to providing personalized service to its members, including one-on-one consultations and financial guidance. * Community Involvement: RBFCU is involved in the local community, and offers financial education and resources to its members and the general public.

RBFCU Customer Service Hours

The RBFCU customer service team is available to assist members during the following hours:

Day	Hours
Monday - Friday	8:00 AM - 6:00 PM
Saturday	9:00 AM - 1:00 PM
Sunday	Closed

📝 Note: Hours may vary on holidays and special events, so it’s always best to check the RBFCU website or contact customer service to confirm hours.

In summary, RBFCU customer service is committed to providing exceptional service to its members, with a range of services and benefits available to help members achieve their financial goals. With multiple ways to contact customer service, including phone, online chat, and branch locations, members can easily get the help they need. As a member-owned cooperative, RBFCU is dedicated to delivering personalized service and building strong relationships with its members.